PRIVACY POLICY
Last updated October 18, 2026
This Privacy Notice for Acharia Edtech (doing business as Akalpaniya) ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://akalpaniya.ai/
- Download and use our mobile application (Akalpaniya)
- Use Akalpaniya — an AI-powered tutoring app for CBSE Class 9 and Class 10 students in India. It provides AI chat support, notes generation, and practice tests based on NCERT curriculum.
- Engage with us in other related ways, such as at an event or by writing to us
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@akalpaniya.ai.
SUMMARY OF KEY POINTS
What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information.
How do you exercise your rights? Visit https://app.akalpaniya.ai/profile or contact us at support@akalpaniya.ai.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. COMPLIANCE WITH INDIA'S DIGITAL PERSONAL DATA PROTECTION ACT, 2023
10. COLLECTION OF DATA FROM MINORS
12. SUBSCRIPTION PAYMENTS AND REFUND POLICY
13. DO WE MAKE UPDATES TO THIS NOTICE?
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You:
- Names
- Phone numbers
- Usernames
- Contact or authentication data
- Email address — only if you buy a plan on our website: the one you type at checkout, for your payment receipt
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Razorpay. You may find their privacy notice at: https://razorpay.com/privacy/
Information automatically collected
Microphone, only while voice input is on. If you use voice input to type a question, your browser (or, in the Android app, your phone’s own speech service) listens while you speak and turns that speech into text. That is done by the browser or the phone, not by us: in Chrome, and on most Android phones, it means the audio is processed by Google’s speech service under Google’s own policy; some phones do it on the device. We never receive or store the audio. What reaches us is the text, exactly as if you had typed it. The microphone is not used at any other time, and the app cannot switch it on by itself. You can refuse the microphone permission and still use everything else.
Cookies and local storage. We keep your sign-in on the device so you are not asked for an OTP every time. We do not use advertising or analytics cookies, and no third party places a cookie here to follow you to other sites. Clearing your browser’s site data (or, in the Android app, the app’s storage in your phone’s settings) removes all of it.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information. The information we collect includes:
- Log and Usage Data — IP address, browser type, pages viewed, date/time stamps, and other technical information.
- Device Data — device type, operating system, browser type, hardware model, and system configuration.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To show you your plan, your trial and your daily allowance, and to offer an upgrade when you reach them.
- To respond to user inquiries/offer support to users.
- To send administrative information to you.
- To request feedback.
- To protect our Services including fraud monitoring and prevention.
- To evaluate and improve our Services, products and your experience.
- To identify usage trends.
- To comply with our legal obligations.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third-party vendors and service providers. The third parties we share personal information with are:
- AI Service Providers: Google (Gemini API)
- Cloud Computing Services: Google Cloud Platform
- Functionality and Infrastructure Optimisation: Cloud Firestore, Firebase Legacy, MongoDB Atlas
- User Account Registration and Authentication: Firebase Authentication
- Website Hosting: Vercel, Render
- Invoicing & Billing: Razorpay, both on the website and inside the Android app. We never see or store your card or UPI details.
- Error Reporting: Sentry — used only to find and fix faults in the app, never for analytics, profiling or anything about you. A report carries what broke, where in the code, and what kind of device and browser it happened on. It does not carry your name or your phone number: phone numbers are stripped out of every report before it is sent, and the only thing identifying you is your account id, which is there so that one student hitting the same crash ten times reads as one fault rather than ten.
- Your school, if you join one: if you enter a class or school join code, the teachers and administrators of that class can see your name (or, if you have not set one, a partly hidden phone number), your class level, and your progress — which subjects and chapters you have worked through and how your test attempts scored. They cannot see your chats, your notes, or anything you typed. If you have not joined a school, no school sees anything. You can ask us to remove you from a class at any time using the contact details below.
- Where this happens. Several of the services above run outside India — our AI provider and cloud hosting are Google’s, and error reporting is hosted abroad. Using Akalpaniya therefore means your data is processed outside India by those providers, under contracts that require them to protect it. We do not transfer personal data to any country the Government of India has restricted.
We may also share your personal information in connection with any merger, sale, financing, or acquisition of our business.
4. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies ("AI Products").
We provide the AI Products through Google (Gemini API). Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.
Our AI Products are designed for the following functions:
- AI chat and tutoring (answering academic questions)
- Notes generation
- Practice question and test generation
- Natural language processing and text analysis
- Image analysis (e.g., analysing a photo of a question you upload)
How to Opt Out: AI-powered features are a core, integral part of Akalpaniya, and the Service cannot function without them. As such, there is no option to use the Service while opting out of AI processing. If you do not wish your data to be processed by these AI features, please discontinue use of the Service. You may delete your account and associated data at any time from your Profile Settings.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.
In practice that means: when you delete your account from Profile Settings, we erase it. Your chats, saved answers, notes, tests and attempts, your streak, your subscription record, our log of what you did in the app (section 10), your profile and your login are removed from our databases, and there is no copy left for us to restore.
Three things outlive the account, and we would rather say so than let you find out:
- Payment records. Invoices and transaction records are kept for as long as tax and accounting law requires us to keep them, and the payment processor (Razorpay or Google) keeps its own record under its own policy. We cannot delete these on request; nobody selling anything in India can.
- Technical error reports. Crash reports held by Sentry are kept for its own retention period and are not removed by deleting your account. They are error messages and stack traces, with no name and no phone number in them — see section 3 for exactly what one contains. Write to us if you want them removed anyway.
- That your phone number has used its free trial. The free trial is once for each phone number, and deleting an account must not hand out a second one. So when a trial starts we keep one line: a scrambled fingerprint of your phone number, made with a secret key that only we hold, so the number cannot be read back from it, and the date the trial began. It holds no name, no account, no chats and nothing else. Deleting your account does not remove it; it removes itself two years after the trial began. This is the fraud prevention described in section 2. If you delete your account and sign up again with the same number, you get what was left of the same trial, not a new one.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
7. WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or terminate your account at any time. We send no marketing. We send no marketing SMS at all — the only text message Akalpaniya causes is the one-time sign-in code, sent by our sign-in provider — so there is nothing to reply STOP to, and we send no marketing email, notification or message of any other kind. Reminders on the phone. The Android app can show two kinds of reminder on the phone itself — a daily nudge to study at a time the student picks, and, on a free trial, one note the day before it ends — but only if the student turns them on in Settings; they are off until then, and turning them off (or blocking notifications in the phone’s settings) stops them. The phone schedules and shows them. We do not send them from a server, we hold no notification token for the phone, and nothing about the student leaves the phone to produce them. They contain no advertising and no offer. The only email address we collect is the one a buyer types at checkout on the website, and it is for the receipt, not for marketing. If that ever changes we will say so here first, and it will be directed only at adults and at parents or guardians — never at a student we know to be a child — with a way to opt out in every message. You can also write to us at support@akalpaniya.ai.
Account Information
To review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. That is less of a gap than it sounds: we run no third-party analytics, no advertising trackers and no session replay for such a signal to switch off. What we do record is described under What we record about how the app is used in section 10.
9. COMPLIANCE WITH INDIA'S DIGITAL PERSONAL DATA PROTECTION ACT, 2023
Akalpaniya complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. We collect and process personal data only for lawful purposes with your consent. You have the right to know what data we hold about you, correct inaccurate data, and erase your data at any time. You may exercise these rights by deleting your account from Profile Settings or by contacting us at support@akalpaniya.ai.
10. COLLECTION OF DATA FROM MINORS
Akalpaniya is an educational platform intended for CBSE Class 9 and Class 10 students, many of whom are minors (individuals who have not completed eighteen (18) years of age, as defined under India's Digital Personal Data Protection Act, 2023).
By registering for or using Akalpaniya, you confirm that you are either at least 18 years of age, or that you are a minor using the Service with the knowledge and consent of your parent or legal guardian. In the case of a minor, the parent or legal guardian is deemed to have read, understood, and agreed to this Privacy Notice and our Terms and Conditions on the minor's behalf at the time of registration, and consent for the collection, processing, and retention of the minor's personal data is considered to be given by the parent or legal guardian.
We do not serve advertising of any kind, and we do not sell, rent or share personal data with advertisers or data brokers. We do not build advertising profiles. The only promotion a student sees is inside the app itself: upgrade prompts and trial reminders, shown according to the plan they are on and how much of today's allowance they have used. A trial reminder can also appear as a reminder on the phone, but only if the student has turned reminders on. We do not use what a student asks, reads or writes to decide who sees one.
What we record about how the app is used
We use no third-party analytics tool and record no session replays. Nothing about how a student moves through the app is sent to an analytics or advertising company.
What we do keep is a log in our own database, tied to your account, of things that happened: for example that you generated notes or a practice test for a chapter, how a test was scored, how long an answer was, that you started a trial or paid, or asked to join a school class. It tells us which features are used, so that we can fix and improve them. It records that something happened — not what you typed, and not what was written for you — and it is deleted when you delete your account.
We also use Sentry to record technical errors — what broke, where in the app, and on what kind of device — so that faults can be found and fixed. Error reports may incidentally include text that was on screen when the error happened.
If you are a parent or legal guardian and believe your child has provided us with personal data without your consent, or you wish to review or request deletion of your child's data, please contact us at support@akalpaniya.ai and we will take appropriate steps to remove such data from our records.
11. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are: Name: Manan Tiwari, Email: support@akalpaniya.ai. The Grievance Officer can be contacted for any complaints or concerns regarding the processing of your personal data. We will address your grievance within 30 days of receiving it.
12. SUBSCRIPTION PAYMENTS AND REFUND POLICY
Akalpaniya offers paid plans, paid for through Razorpay, on the website and inside the Android app alike, and the terms below apply to both. A plan is sold for one month or one year at a time, is paid for once and does not renew by itself. Refund requests made within 7 days of payment will be considered on a case-by-case basis. To request a refund, contact us at support@akalpaniya.ai with your registered phone number and payment details. No refunds will be issued after 7 days of purchase.
13. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at support@akalpaniya.ai or contact us by post at:
Acharia Edtech
171-B Pratap Nagar
Dadabari
Kota, Rajasthan 324009
India
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://app.akalpaniya.ai/profile
